Tuesday 8 February 2011

Your Reception Area Is Your Window To The World - Make It Work For Your Business

Your business's reception or lobby area is often your window to the world. For great customer service organise your reception area to reflect your business strengths and image. If you think of a hotel reception area it will give you a good idea. A great hotel lobby will be stylish, have visitor information, a tidy hotel reception desk and possibly barrier systems to filter queues. Great customer service requires good organisation within the lobby by using hotel supplies this can be achieved.

Hotel Supplies such as visitor information displays and folders enable you to tell visitors about your company and to promote information that the visitor will find useful. Let people know if you have won awards or have something special to offer. Good customer service isn't just about offering something from your company hotel supplies leaflet and card holders displaying useful information offer the edge over your competitors. Or indeed promoting your latest charity support, which will always make a lasting impression on visitors. This is known as CRM or cause related marketing.

Hotel reception desks are ideal for many reception areas as long as they are kept tidy and clean. Again this is your interface with visitors so show an organised, well planned lobby desk area to make a good impression.

Barrier systems are ideal for organising you lobby areas and giving a professional image to visitors and clients. Barrier systems can be traditional rope barriers or more modern systems. These can ensure that your lobby is organised with discreet queuing in place and allowing free flow around the reception area.
You will also find suitcase trolleys in a hotel lobby area this may not be applicable to your average business reception area but may be useful to spa and leisure centres. Training and conference  centres may also find use for suitcase trolleys for delegates briefcases and luggage. By being organised and thoughtful you are giving good customer service by ensuring that everything is taken care of.

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